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Conference presentations

The Customer Direct '08 conference was chaired by Jess Burney, chair of PPA's Customer Direct Marketing Group and Subscriptions Director at BBC Magazines.

 

The event featured some of the top names in the industry. To access presentations from the day please click on the name of the speaker below. (Please note not all presentations are available yet).

 

09.00

Welcome & Introduction
Jess Burney, chair, PPA's Customer Direct Marketing Group

09.10

Keynote Address
Stevie Spring, CEO, Future Publishing

09.45

Subscriptions: The purchasing journey
Compelling new research to uncover the true purchasing relationships between subs & retail sales

10.30

Coffee & Networking
 

The Practical Side of Subscriptions Marketing

Strategies for Successful Subscriptions Growth

"Hot Topics" What Those in the Industry are Talking About

11.00 

RENEWALS

 

Abi Spooner, Direct Marketing Manager - The Week, Dennis Publishing

Cassandra Donovan, Head of Marketing, Caspian Publishing

USING ANALYTICS

Richard Walker, Subs & Database Marketing Director, Future Publishing

Simon Gibbard, Business Development Director, Omniture

SEO/SEM

 

Juliette Quaedvlieg, Founder, Amstelnet

Peter Ellen, Managing Director, Maximyser

 

11.50

MARKETING MIX


 

Anna Forgaard, Head of Customer Acquisition, Bauer Consumer Media

Caroline Frost, Group Marketing Director, Informa Healthcare
 

TRADITIONAL VS ONLINE MARKETING TECHNIQUES

Justine Burrows, Head of Magazine & Series Book Marketing, Readers Digest

Louise White, Group Marketing Director, Incisive Media
 

 12.40

Drinks reception & lunch   

 13.55

DIGITAL MARKETING


Mark Kelleher, Head of Operations & Technology, Business Lead One to One (CRM) BBC Marketing, Communications& Audiences

Rebecca Bradberry, Senior Subscriptions Marketing Manager, IPC Media

SEGMENTATION OF
DATA

Ed Garcia, Subscription
Renewals Manager, Reed Business Information

John McConnell, Director of Analytics, Applied Insights

 14.45

Roundtables   

15.30

Coffee & networking   

15.55

"View from the Top" Panel Session
Duncan Edwards, CEO, The National Magazine Company
Simon Middelboe, Group Managing Director, Emap
Charles Reed, Group Managing Director, William Reed Business Media
Chris Spratling, Managing Director, Reader's Digest Association

 16.40

Interactive Quiz   

 17.10

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